Equi Lane Shipping & Delivery Policy

Last updated: 14 October 2026

Thank you for shopping with Equi Lane. We currently offer UK delivery on a selected range of products, alongside free collection from our Barnstaple store.

Delivery Options & Costs

Standard UK Delivery – £4.95

We offer flat-rate delivery of £4.95 on selected products using Royal Mail.

Delivery is available only on eligible products and will be shown as an option at checkout. Some products, including feed, bedding and other bulky items, are currently available for collection only.

Free In-Store Collection

All products available for collection can be collected free of charge from Equi Lane, Roundswell Business Park, Barnstaple.

Please wait until you receive confirmation that your order is ready before visiting to collect it.

Order Processing & Delivery Times

We aim to dispatch orders within 2 working days, excluding weekends and bank holidays.

Orders are sent using Royal Mail, with delivery typically taking 2–4 working days after dispatch, depending on the service used and destination.

These are estimated delivery times rather than guaranteed dates. We will contact you if we become aware of a significant delay.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email. Tracking information will be provided where available for the Royal Mail service used.

Delivery Destinations

We currently deliver to eligible UK addresses only.

International delivery is not available at this time.

Delivery Addresses

Please ensure your delivery address is correct when placing your order.

If you notice an error, contact us as soon as possible at hello@equilane.co.uk. We will do our best to amend the details before dispatch.

Lost, Damaged or Delayed Deliveries

We take care when preparing and packing your order.

If your parcel arrives damaged, is missing items or hasn't arrived within the expected timeframe, please contact us at hello@equilane.co.uk with your order number.

We will investigate with Royal Mail and arrange an appropriate resolution in accordance with your statutory rights.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate changes before dispatch. Once an order has been dispatched, changes to the delivery address or contents may not be possible.

Your statutory cancellation rights for online purchases remain unaffected. Please see our Returns & Refunds Policy for further details.

Contact Us

For any questions about delivery or collection, please contact us: hello@equilane.co.uk

Nothing in this policy affects your statutory consumer rights.