Returning an Item

Items purchased in-store may be returned within 28 days of purchase for a refund or exchange.

To be eligible for a return, items must be:

• Unused and in their original condition.
• Complete with all original tags, labels and packaging.
• Clean, free from hair, dirt, odours or signs of use.
• Suitable for resale.

We reserve the right to refuse returns that do not meet these conditions.

Footwear, Rugs & Equipment

Please take care when trying on items.

• Footwear should only be tried on indoors and returned in the original box.
• Rugs should be tried on clean horses only and must be free from hair, dirt and odours.
• Please do not apply tape, labels or write directly on product packaging, such as boot boxes or rug bags, as damaged packaging may affect our ability to accept a return.

Refunds

Refunds will be made to the original payment method once the returned item has been inspected and approved.

Exchanges

If you would prefer a different size, colour or product, we're happy to exchange your item (subject to stock availability). If the replacement item is of a higher value, you'll simply pay the difference.

Sale Items

Sale or clearance items may be returned within 7 days of purchase for an exchange or store credit only, unless the item is faulty.

Safety Equipment

Safety equipment may be returned within 7 days of purchase, provided it is unused, in as-new condition, with all original tags and packaging intact, and has not been ridden in, altered or subjected to any impact.

For safety reasons, we cannot accept returns of any helmet or body protector that has been ridden in, damaged, altered or involved in any impact, regardless of how minor it may appear.

If you believe your safety equipment has developed a manufacturing fault, please return it to us with proof of purchase. We will assist with the manufacturer's inspection and warranty process where applicable.

Nothing in this policy affects your statutory rights.

Faulty Items & Manufacturer Warranties

We carefully select the brands we stock and stand behind the quality of our products. If you believe an item has developed a fault, please return it to the store as soon as possible.

Items will be assessed in line with the manufacturer's guidance and, where necessary, may be returned to the manufacturer or supplier for inspection before a repair, replacement or refund can be authorised. Assessment timescales will vary depending on the manufacturer.

Many of the brands we stock offer their own manufacturer warranties or guarantees, which may extend beyond your statutory rights. Where a manufacturer's warranty applies, we will be happy to assist you with the claims process in accordance with the manufacturer's terms and conditions.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Non-Returnable Items

Unless faulty, we cannot accept returns on:

• Horse feed
• Supplements
• Herbs
• Treats
• Bedding
• Gift cards
• Products that have been opened, used or consumed

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.